Privacy Policy | Gloup®

1. Introduction

Evomed Pty Ltd (ABN 73 152 359 905) ("we", "us", "our") operates the Gloup^® website at gloup.com.au. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of personal information:

Contact details — name, email address, phone number
Order information — shipping address, order history
Payment information — processed securely by Stripe; we do not store your card details
Website usage data — page visits and interactions collected via anonymised analytics
Communications — messages you send us via the contact form

3. How we use your information

We use your personal information to:

Process, fulfil and communicate with you about your orders
Send transactional emails (order confirmation, dispatch notification, tax invoice)
Respond to your enquiries and support requests
Improve our website and services
Comply with our legal and regulatory obligations

We will not use your information for unsolicited marketing without your consent.

4. Disclosure to third parties

We do not sell or rent your personal information. We may share it with the following trusted third-party service providers who assist us in operating our website and fulfilling orders:

Stripe — payment processing (your card details are handled directly by Stripe)
Microsoft — transactional email delivery via Microsoft 365 / Exchange Online
Google — address autocomplete during checkout (via the Google Places API) and website analytics (Google Analytics 4)
Meta (Facebook) — advertising and conversion tracking via the Meta Pixel and Conversions API; hashed customer data may be shared for purchase attribution
Our warehouse partner (Mintsoft) — order fulfilment and dispatch

Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs (APP 8). All providers are bound by strict confidentiality obligations.

5. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics 4 and the Meta (Facebook) Pixel, to improve your browsing experience, collect usage statistics, and support advertising including conversion tracking and retargeting. You can configure your browser to refuse cookies, though some parts of the website may not function correctly if you do so.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data in transit. Payment data is handled entirely by Stripe's PCI-compliant infrastructure.

7. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Order records are generally retained for 7 years in accordance with Australian taxation law.

8. Access and correction

You have the right to request access to or correction of your personal information. To make a request, please contact us at customerservice@evomed.com.au or via our contact form. We will respond within a reasonable timeframe (generally 30 days).

9. Complaints

If you believe we have not handled your personal information in accordance with the APPs, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact

For privacy-related enquiries, please contact:
Evomed Pty Ltd (ABN 73 152 359 905)
2/119 Sandy Bay Road, Sandy Bay TAS 7005
customerservice@evomed.com.au
Phone: 0409 218 996